Establishing credit
To set up a credit account with Taro, call our Customer Service Department. Please have available a contact name and telephone number, and your business interest.You are always welcome to fax us at the numbers shown on our General Information page.

Reporting shortage claims
Shortage claims must be reported to Taro’s Customer Service Department within 72 hours of receipt of goods.  We recommend you contact us via telephone or fax for a more rapid response. Please identify the details of the shipment shortage and the exact date the product was received. Once we verify and approve your claim, a credit memo will be forwarded to your accounting department. We will not be able to honor claims for shortages that are not reported within 72 hours.

Return Authorizations
Please refer to Taro’s Returned Goods Policy to complete your request. Note that:

• The RMA# you receive from Taro’s Customer Service Representative must be referenced on the shipping label of the carton(s) being returned to Taro.
• The product NDC numbers, lot numbers, product expiration dates, quantities, unit prices paid, and reasons for return must be included with your shipment.
• Ship the merchandise freight prepaid to Taro Pharmaceuticals U.S. A., Inc., ATTN: Returned Goods Department, 1 Commerce Drive, Cranbury NJ 08512

Post Audit Claims Policy
This policy explains the terms and conditions under which Taro Pharmaceuticals U.S.A., Inc. (“Taro”) will consider post audit claims. Post audit claims submitted to Taro that do not meet the policy's requirements will not be accepted and will be denied in full.
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